Terms and conditions

Terms of sale

These general conditions of sale, govern the terms and conditions of sale of the products marketed by DOLCE DESIGN srls. All contracts for the sale of Products by DOLCE DESIGN srls to third parties "Customers" are governed by these General Conditions, which form an integral and substantial part of every proposal, order and order confirmation for the purchase of the Products themselves. The conditions of sale applicable to your order are those in effect on the date of your order.

1. PRODUCTS: PRICES AND FEATURES

1.1 Salvo ove diversamente indicato, i prezzi dei Prodotti pubblicati da DOLCE DESIGN srls devono intendersi  IVA INCLUSA. I prezzi dei Prodotti di volta in volta pubblicati da DOLCE DESIGN srls annullano e sostituiscono i precedenti e sono subordinati alla effettiva disponibilità dei Prodotti. DOLCE DESIGN srls si riserva il diritto di confermare ovvero di modificare i prezzi dei Prodotti pubblicati nel proprio sito internet o in opuscoli informativi e materiale pubblicitario, al momento della conferma dell’ordine del Cliente.

1.2 Except where otherwise indicated. Product images are indicative and not binding.

1.3 The Customer is responsible for the selection of the Products ordered and for ensuring that the specifications given by each manufacturer meet and conform to its requirements.

2. ORDINI – FATTURAZIONE

2.1 All purchase orders for Products transmitted to DOLCE DESIGN srls must be complete in all their parts and must contain all the elements necessary for the correct identification of the Products ordered. Each order of Products transmitted to DOLCE DESIGN srls constitutes a contractual proposal of the Customer and, therefore, will be binding for DOLCE DESIGN srls only if confirmed by the same for acceptance. The execution of the order by DOLCE DESIGN srls, is equivalent to confirmation and acceptance of the same.

2.2 DOLCE DESIGN srls reserves the right not to accept incomplete orders, not duly completed. In the event of non-execution of the order by DOLCE DESIGN srls (if the same is due to unavailability of the Products ordered by the Customer) DOLCE DESIGN srls will as soon as possible to inform the Customer, refunding any sums already paid by the latter in respect of the supply not executed. In this case, the Customer will not be entitled to any refund or compensation of any kind, moreover, all prices and online purchases viewable on www.gufodesign.com will be valid only for that type of purchase and not for retail or from catalogs.

2.3 Fiscal documentation (receipt) or (invoice) relating to the Products ordered will be issued by DOLCE DESIGN srls when the Products are shipped to the Customer.

3. DELIVERY OF PRODUCTS

3.1 All delivery charges will be borne by the Customer (except for promotions).

Deliveries are normally made by DHL express courier.

Online purchases have ONLY prepayment formula

3.2 The table below is used for payment methods:

Shipping to Italy and E.U. countries. Shipping Non-EU Countries.
Within 100.00 € Over €100.00 Express (Italy) Switzerland Russia India Others
PAYPAL 5,90 € FREE 9,90 € 24,90 € 39,90 € 49,90 € 24,90 €
BANK TRANSFER 5,90 € FREE 9,90 € 24,90 € 39,90 € 49,90 € 24,90 €
CASH + €6.00 plus shipping (Italy Only)
3-4 WORKING DAYS 1-2 WORKING DAYS 9-10 WORKING DAYS

Any delays in delivery of less than 10 (ten) working days shall not entitle the Customer to refuse delivery of the Products, nor to claim compensation or indemnity of any kind.

Tasse di importazione e dazi doganali
I prodotti venduti non sono soggetti ad alcuna tassa di importazione o dazio doganale, se il prodotto è venduto e consegnato in Italia oppure all’interno dell’Unione europea.
Nel caso di consegne in paesi non appartenenti all’Unione europea, i prodotti potrebbero essere soggetti a tasse di importazione e/o dazi doganali a seconda del tipo di prodotto e del paese di destinazione. Non è possibile prevedere in alcun modo se e quali costi andrebbero sostenuti per lo sdoganamento della merce.
Per maggiori informazioni, è possibile rivolgersi all’ufficio doganale del proprio paese.
In tutti i casi, eventuali costi relativi a tasse di importazione e/o dazi doganali saranno a carico del cliente.

3.4 DOMESTIC SHIPMENTS ( PROVIDED FOR IN ARTICLE 3.2 ABOVE )

La merce acquistata avrà un costo fisso di imballaggio e di spedizione di 8,54 €. Il tempo di consegna una volta che il pacchetto viene spedito è di 1-2 giorni lavorativi , a seconda della località. Il numero per rintracciare la spedizione vi sarà inviato via e-mail al momento in cui il prodotto sarà spedito. Controlla la tua spedizione tramite corriere GLS inserendo il tracking da noi comunicato alla voce (“ID COLLO CLIENTE”). In alcuni periodi GUFO offrirà un servizio di spedizione gratuita.

3.5 SHIPMENTS WITHIN THE EU AND INTERNATIONAL SHIPMENTS ( PROVIDED FOR IN ARTICLE 3.2 ABOVE )

Your purchase will have a packaging and shipping cost of 14.80€. Delivery time once the package is shipped is 4-6 business days, depending on location. The number to track the shipment will be emailed when the product is shipped.

3.6 DOLCE DESIGN srls has the right to make the delivery of the Products (even relating to the same order) in several successive deliveries without prejudice, in this case, a single charge to the Customer by way of transport costs.

3.7 Special terms and conditions of delivery shall be agreed in advance with the Customer and accepted in writing by DOLCE DESIGN srls.

4. SPECIAL OFFERS

4.1  Le eventuali offerte speciali promosse da www.gufodesign.com sono valide fino ad esaurimento delle scorte e in ogni caso, sono soggette alla effettiva disponibilità dei relativi Prodotti. Le offerte speciali proposte non sono cumulabili. I prodotti in offerta speciale potrebbero essere in confezioni promozionali (per confezioni si intende scatole, manualistica, ecc).

5. GARANZIE SUI PRODOTTI – ASSISTENZA TECNICA

GARANZIA I vostri prodotti GUFO® sono garantiti per un periodo di 24 mesi dalla data di acquisto, in conformità alle condizioni stabilite dalla presente garanzia. La garanzia internazionale GUFO® copre eventuali difetti del materiale con il quale è stato costruito il prodotto nonché difetti di produzione esistenti al tempo in cui è stato venduto. La garanzia è efficace solo se si è in possesso di una valida ricevuta d’acquisto. Nel periodo di garanzia e su presentazione della prova d’acquisto, avrete il diritto di far riparare il Vostro prodotto gratuitamente. Qualora le riparazioni siano inadeguate a ripristinare le condizioni normali di uso del Vostro occhiale GUFO®, oppure il prodotto non è più disponibile, vi garantiamo la sua sostituzione con un prodotto GUFO® dello stesso modello/colore o simile.

5.1 The warranty specifically for eyeglasses includes the frame and the frame. The warranty does not cover:

  • The breaking or scratching of lenses
  • Wear and deterioration (e.g., scratched wood, alteration of color and/or material of the frame)
  • Any damage to any part of the eyeglass resulting from misuse/anomalous use, lack of care, negligence, accidents (dents, bumps, broken glass, etc...), damage resulting from exposure to water or fire, damage caused by unauthorized repairs, or the alterations of the eyeglass from its original condition without the supervision of OWL®.

5.2 Warranty specifically for watches covers movement, hands and dial. Warranty does not cover:

  • The breaking or scratching of the dial lenses, glass, strap;
  • Wear and deterioration (e.g., scratched wood, alteration of color and/or material)
  • Any damage to any part of the watch resulting from misuse/anomalous use, lack of care, neglect, accidents (dents, bumps, broken glass, etc...), damage resulting from exposure to water or fire (unless "water resistant" is indicated on the back), damage caused by unauthorized repairs, or the alterations of the watch from its original condition without the supervision of GUFO®.

5.4 SE AVETE PROBLEMI CON IL VOSTRO PRODOTTO GUFO NON TORNATE AL NEGOZIO! Fate invece riferimento alla nostra garanzia globale. Ecco come procedere: – Si prega di accedere al nostro sito web www.gufodesign.com, andate alla pagina Resi e compilate il “Modulo di reso” . – Compilate e poi stampate l’ultima pagina del modulo e seguite le istruzioni per restituire l’occhiale. – Si prega di spedire tutte le informazioni richieste . Se avete problemi o domande non esitate a contattare il nostro centro assistenza: per email a info(at)gufodesign.com o tel: +39 3771418920

5.4 GOODS RETURN: The Customer will be contacted by GUFO srls as soon as the material is viewed.

Shipping costs to ship the product to the service center will be the responsibility of the sender. The product will be replaced or relocated and returned to the sender at the expense of GUFO.

5.5 INTERNATIONAL GOODS RETURN: In the case of returning goods from countries outside Italy, any customs charges will be borne exclusively by the customer.

6. RIGHT OF WITHDRAWAL

6.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if it qualifies as a "consumer" under art.1 lett. b) of Legislative Decree 22 May 1999 n. 185) has the right to terminate the contract and return the Products ordered, without penalty and without specifying the reason, within the term of 14 (fourteen) working days from receipt of the Products.

6.2 The right of withdrawal referred to in the previous article 6.1 must be exercised by the Client, under penalty of forfeiture, by sending a registered letter with return receipt to DOLCE DESIGN srls, Via Transito 41 - 95121 - Catania (CT) Italy, within the term of 10 (ten) working days from receipt of the Products. The above communication can also be sent, within the same term, by email support@gufodesign.com.

6.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorized by DOLCE DESIGN srls Customer Service who will issue a Return Merchandise Authorization (RMA) number. Once the RMA number has been received, the Customer may return the Product to the following address:

Via Transito, 41 - 95121 - Catania (CT) Italy.

COD packages will not be accepted.

6.4 Once the Products have been received (and verified their integrity) DOLCE DESIGN srls, will, as soon as possible, credit the Customer the cost of the returned Products (as indicated on the invoice), withholding, the amount of shipping costs that will remain definitively borne by the Customer. It is accepted without hesitation the return of any item, as long as it is in PERFECT CONDITION and SEALED, FREE OF ANY KIND OF WEAR, NEITHER ROVINATED, NEITHER scratched.

6.5 The right of withdrawal referred to in Article 6.1 above cannot be exercised by the Customer if the products have been opened by the Customer.

6.5 The right of withdrawal cannot be exercised in the case of customized products, thus for which engraving or fitting of a lens or other modifications expressly requested by the customer has been requested.

6.6 To exercise withdrawal, it is necessary to follow the directions in 5.3, 5.4.

7. JURISDICTION

Without prejudice to the possible applicability of mandatory provisions of law placed for the protection of consumers (as defined pursuant to art.1 lett. b) of Legislative Decree 22 May 1999 n. 185), any dispute however related to these General Conditions, will be devolved to the exclusive jurisdiction of the Court of Catania. Pursuant to and for the purposes of Articles 1341 and 1342 of the Civil Code, the Customer declares to have carefully read and understood and specifically accept the following clauses of the General Conditions of Sale The Merchant: 1.1, 1.2, 2.1, 2.2, 3.2, 4.1, 5.1, 5.2, 5.3, 6.2, 6.3, 6.4, 6.5 and 7.

Start typing and press Enter to search

Shopping Cart

No products in cart.

Prepare to discover the undiscovered. The new WOODPORN collection is arrived.

X
Select your currency
EUR Euro
×