Terms and Conditions

These general conditions of sale regulate the methods and conditions of sale of the products marketed by DOLCE DESIGN srls. All contracts for the sale of Products by DOLCE DESIGN srls to third party “Customers” are regulated by these General Conditions, which form an integral and substantial part of every proposal, order and order confirmation for the purchase of the Products themselves. The conditions of sale applicable to your order are those in force on the date of the order itself.

1. PRODUCTS: PRICES AND FEATURES

1.1 Unless otherwise indicated, the prices of the Products published by DOLCE DESIGN srls must be understood  VAT INCLUDED. The prices of the Products published from time to time by DOLCE DESIGN srls cancel and replace the previous ones and are subject to the actual availability of the Products. DOLCE DESIGN srls reserves the right to confirm or modify the prices of the Products published on its website or in information brochures and advertising material, at the time of confirmation of the Customer's order.

1.2 Unless otherwise indicated. Product images are indicative and not binding.

1.3 The Customer is responsible for the choice of the Products ordered and for the correspondence and conformity of the specifications indicated by each manufacturer to their needs.

2. ORDERS – BILLING

2.1 All purchase orders for Products sent to DOLCE DESIGN srls must be complete in all their parts and must contain all the elements necessary for the correct identification of the Products ordered. Each order for Products sent to DOLCE DESIGN srls constitutes a contractual proposal by the Customer and, therefore, will be binding for DOLCE DESIGN srls only if confirmed for acceptance by the same. The processing of the order by DOLCE DESIGN srls is equivalent to confirmation and acceptance of the same.

2.2 DOLCE DESIGN srls reserves the right not to accept incomplete or improperly filled out orders. In the event of failure to execute the order by DOLCE DESIGN srls (if this is due to unavailability of the Products ordered by the Customer) DOLCE DESIGN srls will inform the Customer as soon as possible, refunding any sums already paid by the Customer for the supply not executed. In this case, the Customer will not be entitled to any refund or compensation of any kind, furthermore all prices and online purchases viewable on www.gufodesign.com will be valid only for that type of purchase and not for retail or catalogue sales.

2.3 The tax documentation (receipt) or (invoice) relating to the Products ordered will be issued by DOLCE DESIGN srls at the time of shipment of the Products themselves to the Customer.

3. DELIVERY OF PRODUCTS

3.1 All delivery costs will be borne by the Customer (except for promotions).

Deliveries are normally made via DHL express courier.

Online purchases ONLY have the advance payment option

3.2 The table below applies to payment methods:

Any delays in deliveries of less than 10 (ten) working days do not entitle the Customer to refuse delivery of the Products, nor to claim compensation or damages of any kind.

Import taxes and customs duties
The products sold are not subject to any import tax or customs duty, if the product is sold and delivered in Italy or within the European Union.
In the case of deliveries to countries outside the European Union, products may be subject to import taxes and/or customs duties depending on the type of product and the country of destination. It is not possible to predict in any way whether and what costs would be incurred for customs clearance of the goods.
For more information, you can contact your country's customs office.
In all cases, any costs relating to import taxes and/or customs duties will be borne by the customer.

3.4 NATIONAL SHIPMENTS (AS PROVIDED FOR IN THE PREVIOUS ARTICLE 3.2)

The purchased goods will have a fixed cost of packaging and shipping of €8.54. The delivery time once the package is shipped is 1-2 working days, depending on the location. The number to track the shipment will be sent to you by email when the product is shipped. Check your shipment via GLS courier by entering the tracking communicated by us under the heading ("CUSTOMER PACKAGE ID"). In some periods GUFO will offer a shipping service free.

3.5 SHIPMENTS WITHIN THE EU AND INTERNATIONAL SHIPMENTS (AS PROVIDED FOR IN THE PREVIOUS ARTICLE 3.2)

Your purchase will have a packaging and shipping cost of €14.80. The delivery time once the package is shipped is 4-6 working days, depending on the location. The tracking number will be sent by email when the product is shipped.

3.6 DOLCE DESIGN srls has the right to deliver the Products (even relating to the same order) in several successive deliveries, without prejudice, in this case, to a single charge to the Customer for transport costs.

3.7 Special delivery terms and conditions must be previously agreed with the Customer and accepted in writing by DOLCE DESIGN srls.

4. SPECIAL OFFERS

4.1 Any special offers promoted by www.gufodesign.com are valid until stocks run out and in any case, are subject to the actual availability of the relevant Products. The special offers proposed cannot be combined. The products on special offer may be in promotional packages (packages means boxes, manuals, etc.).

5. PRODUCT WARRANTIES – TECHNICAL ASSISTANCE

WARRANTY Your GUFO® products are guaranteed for a period of 24 months from the date of purchase, in accordance with the conditions set out in this warranty. The GUFO® international warranty covers any defects in the material with which the product was constructed as well as manufacturing defects existing at the time it was sold. The warranty is only effective if you have a valid purchase receipt. During the warranty period and upon presentation of proof of purchase, you will have the right to have your product repaired free of charge. If the repairs are inadequate to restore the normal conditions of use of your GUFO® glasses, or the product is no longer available, we guarantee its replacement with a GUFO® product of the same model/color or similar.

5.1 The warranty specifically for glasses includes the frame and the frame. The warranty does not cover:

• Breakage or scratching of lenses
• Wear and tear (e.g. scratched wood, discoloration and/or material of the frame)
• Any damage to any part of the glasses resulting from abusive/abnormal use, lack of care, negligence, accidents (dents, impacts, broken glass, etc.), damage resulting from exposure to water or fire, damage caused by unauthorized repairs or alterations of the glasses from their original condition without the supervision of GUFO®.

5.2 The warranty specifically for watches covers the movement, hands and dial. The warranty does not cover:

• Breakage or scratches of the dial lenses, glass, strap;

• Wear and tear (e.g. scratched wood, discoloration and/or material)

• Any damage to any part of the watch resulting from abusive/abnormal use, lack of care, negligence, accidents (dents, impacts, broken glass, etc.), damage resulting from exposure to water or fire (unless marked “water resistant” on the case back), damage caused by unauthorized repairs or alterations of the watch from its original condition without the supervision of GUFO®.

5.4 IF YOU HAVE ANY PROBLEMS WITH YOUR GUFO PRODUCT DO NOT RETURN TO THE STORE! Instead, refer to our global guarantee. Here is how to proceed: – Please access our website www.gufodesign.com, go to the page Returns and fill out the “Return Form”. – Fill out and then print the last page of the form and follow the instructions to return the glasses. – Please send all the requested information. If you have any problems or questions do not hesitate to contact our customer service center: by email to info(at)gufodesign.com or tel: +39 3771418920

5.4 RETURN OF GOODS: the Customer will be contacted by GUFO srls as soon as the material has been viewed.

Shipping costs to send the product to the service center will be paid by the sender. The product will be replaced or repaired and will be returned to the sender at GUFO's expense.

5.5 RETURN OF INTERNATIONAL GOODS: In the case of return of goods coming from countries outside of Italy, any customs charges will be exclusively borne by the customer.

6. RIGHT OF WITHDRAWAL

6.1 Pursuant to art. 5 of Legislative Decree 22 May 1999 n. 185, the Customer (if he/she qualifies as a “consumer” pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185) has the right to withdraw from the contract and return the Products ordered, without any penalty and without specifying the reason, within 14 (fourteen) working days from receipt of the Products themselves.

6.2 The right of withdrawal referred to in the previous article 6.1 must be exercised by the Customer, under penalty of forfeiture, by sending a registered letter with return receipt to DOLCE DESIGN srls, Corso Umberto 188 – 98039 – Taormina (ME) Italy, within 10 (ten) working days from receipt of the Products. The above communication can also be sent, within the same term, by email to support@gufodesign.com.

6.3 All returns (which must be perfectly intact and accompanied by the original packaging) must be authorised by DOLCE DESIGN srls Customer Service, which will issue a return authorisation number (RMA). Once the RMA number has been received, the Customer may return the Product to the following address:

Corso Umberto 188 – 98039 – Taormina (ME) Italy

Cash on delivery packages will not be accepted.

6.4 Once the Products have been received (and their integrity has been verified) DOLCE DESIGN srls will, as soon as possible, credit the Customer with the cost of the returned Products (as indicated on the invoice), retaining the amount of the shipping costs which will remain definitively the responsibility of the Customer. The return of any item is accepted without hesitation, provided that it is in PERFECT CONDITION and SEALED, FREE FROM ANY KIND OF WEAR, NOR DAMAGED, NOR SCRATCHED.

6.5 The right of withdrawal referred to in the previous article 6.1 cannot be exercised by the Customer if the products have been opened by the Customer himself.

6.5 The right of withdrawal cannot be exercised in the case of customized products, therefore for which an engraving or assembly of a lens or other modifications expressly requested by the customer have been requested.

6.6 To exercise the right of withdrawal, it is necessary to follow the instructions in points 5.3, 5.4.

7. COMPETENT COURT

Without prejudice to the possible applicability of mandatory provisions of law for the protection of consumers (as defined pursuant to art. 1 letter b) of Legislative Decree 22 May 1999 n. 185), any dispute in any way connected to these General Conditions will be devolved to the exclusive jurisdiction of the Court of Catania. Pursuant to and for the purposes of articles 1341 and 1342 of the civil code, the Customer declares to have carefully read and understood and to specifically accept the following clauses of the General Conditions of Sale of the Operator: 1.1, 1.2, 2.1, 2.2, 3.2, 4.1, 5.1, 5.2, 5.3, 6.2, 6.3, 6.4, 6.5 and 7.